Shipping policy
Shipping Policy
Last updated: 11 March 2026
Thank you for shopping with L’AURUM VINTAGE. The following information explains how orders are processed, shipped, and delivered.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Orders are not processed on weekends or public holidays.
During particularly busy periods, processing times may be slightly longer. If there are any significant delays with your order, we will contact you using the email address provided at checkout.
All items are carefully packaged to ensure they arrive safely.
Shipping Methods and Delivery Times
Delivery times vary depending on the shipping method selected and the delivery location.
Estimated delivery times are provided as a guide only and are not guaranteed.
Typical delivery estimates:
United Kingdom
Orders are shipped via Royal Mail Special Delivery - Tracked & Signed, for secure delivery.Estimated delivery is 1-2 business days after dispatch.
Free delivery for orders £300 and up
Delivery delays may occur due to postal disruptions, customs procedures, weather conditions, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery destination and the shipping option selected.
All shipping charges will be clearly displayed before completing your purchase.
Order Tracking
Where tracking is available, customers will receive a dispatch confirmation email containing tracking details once the order has been shipped.
Tracking availability may vary depending on the shipping service selected and the destination.
Delivery Responsibility
Once an order has been dispatched, delivery is handled by the selected shipping carrier.If any delivery issues occur, we will assist customers in contacting the carrier and investigating the shipment.
We cannot guarantee delivery dates and are not responsible for delays caused by postal services, customs authorities, or other factors outside our control.
Where tracking confirms that a parcel has been delivered to the address provided at checkout, L’AURUM VINTAGE cannot accept responsibility for lost or stolen packages.
Lost or Delayed Shipments
If your order appears to be significantly delayed or missing in transit, please contact us so that we can assist in investigating the matter with the shipping carrier.
In some cases, the carrier may require time to complete an investigation before a claim can be processed.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided at checkout is accurate and complete.
If an incorrect address is supplied and the parcel has already been dispatched, we may not be able to redirect or recover the shipment.
Any additional shipping costs resulting from incorrect address details may be the responsibility of the customer.
Contact
If you have any questions regarding shipping or delivery, please contact us at:
info@laurumvintage.co.uk