Privacy policy

Privacy Policy

Last updated: 11 March 2026

L’AURUM VINTAGE LTD (“we”, “our”, “us”) operates the L’AURUM VINTAGE website and online store (the “Services”), where we offer curated vintage jewellery.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information”, we mean information that can identify you directly or indirectly.

Depending on how you interact with our website, we may collect the following types of personal information.

Contact Information

This may include:

  • Your name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order and Transaction Information

When you place an order we collect information necessary to process and fulfil your purchase, including:

  • Products purchased
  • Order history
  • Payment confirmation
  • Delivery information

Payment Information

Payments are processed through secure third-party payment providers. We do not store full payment card details on our servers.

Account Information

If you create an account on our website, we may collect:

  • Username
  • Password
  • Account preferences and settings

Communications

If you contact us directly, such as through email or customer enquiries, we may keep a record of those communications.

Device and Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Time zone
  • Pages visited
  • Interaction with our website

This helps us understand how visitors use our website and allows us to improve our Services

How We Collect Information

We collect personal information in several ways.

Information you provide directly

This includes when you:

  • place an order
  • create an account
  • contact us
  • subscribe to marketing communications

Information collected automatically

Some information is collected automatically through:

  • cookies
  • analytics tools
  • server logs

Information from service providers

We may also receive information from service providers who assist with:

  • payment processing
  • website functionality
  • order fulfilment
  • delivery services

How We Use Your Personal Information

We use personal information for the following purposes.

Order Processing

To process payments, fulfil orders, arrange shipping, and manage returns or exchanges.

Customer Support

To respond to enquiries and provide assistance regarding orders or products.

Improving Our Services

To analyse website activity and improve website functionality, security, and user experience.

Marketing Communications

Where permitted by law or where you have consented, we may send you emails regarding new jewellery pieces, updates, promotions, or brand news.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails.

Please note that even if you opt out of marketing communications, we may still contact you regarding orders or service-related matters.

Fraud Prevention and Security

To help protect our customers and our business, we may monitor transactions and account activity for signs of fraudulent or suspicious activity.

Orders may be reviewed, delayed, or cancelled if unusual activity is detected. In certain situations we may request additional verification before processing an order.

Where necessary, relevant information may be shared with payment processors, fraud prevention services, or law enforcement authorities to investigate suspected fraud or unlawful activity.

Legal Compliance

We may process personal information to comply with legal obligations, enforce our policies, and protect our rights or the rights of others.

Sharing Your Personal Information

We may share personal information with trusted third parties when necessary to operate our business and provide our Services.

These may include:

Shopify

Our online store is hosted on Shopify, which provides the ecommerce platform that enables us to sell products and manage transactions.

Payment Providers

Secure payment processors used to process transactions.

Shipping and Fulfilment Partners

Delivery providers used to ship and deliver your purchases.

Analytics and Marketing Services

Services that help us understand website usage and improve our marketing efforts.

We only share personal information where necessary and require our partners to process personal data responsibly.

Cookies and Website Tracking

Our website uses cookies and similar technologies to support the functionality of the store and improve your browsing experience.

Cookies may be used to:

  • remember items in your shopping cart
  • remember website preferences
  • analyse website traffic
  • support advertising and marketing activities

You can manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features of the website.

Data Retention

We retain personal information only for as long as necessary to:

  • provide our Services
  • fulfil customer orders
  • comply with legal obligations
  • resolve disputes
  • enforce our agreements

Order information may be retained for accounting and tax purposes as required by law.

Your Rights

If you are located in the United Kingdom or European Economic Area, you have certain rights under data protection law.

These may include the right to:

  • access the personal information we hold about you
  • request correction of inaccurate information
  • request deletion of your personal data
  • restrict or object to certain processing activities
  • request transfer of your personal data to another provider
  • withdraw consent where processing is based on consent

You may exercise these rights by contacting us using the contact details below.

You also have the right to raise a concern with the relevant data protection authority if you believe your personal data has been handled improperly. If you are not satisfied with our response to a data query, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK data protection authority, at www.ico.org.uk

International Data Transfers

Some service providers we use may store or process personal information outside the United Kingdom or European Economic Area.

Where this occurs, appropriate safeguards are used to ensure personal information remains protected in accordance with applicable data protection laws.

Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that the information can be removed.

Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or services.

When updates are made, the revised version will be published on this page with an updated “Last updated” date.

Contact

Alternative Dispute Resolution (ADR)

If we are unable to resolve a dispute with you directly through our internal complaint handling procedure, you may seek free advice and mediation from the Citizens Advice Consumer Service.


If you have any questions about this Privacy Policy or about how we handle personal information, you may contact us at:

info@laurumvintage.co.uk

For the purposes of applicable data protection laws, L’AURUM VINTAGE LTD acts as the data controller for personal information collected through this website.